1. Traamo is a delivery management software where the main function of this software is that it acts as a bridge connecting the store owner to the customers, through your agents and 3PL delivery partners with real time accurate tracking and updated notifications for each tasks done.
2. Traamo is able to support different types of pick up and delivery methods. This includes:
- Pick Up
- Delivery
- Pick Up & Delivery
- Multiple Delivery Task
3. Besides that, Traamo also allows you to have a choice to select who you want to carry out your pickup and deliveries. This includes:
- Inhouse - Your own riders created in Traamo
- 3PL riders- Riders from existing 3PL providers such as Mr Speedy or Pickupp
4. To log into the Traamo delivery management platform for the first time, please follow the steps listed below.
Step 1: Signing up
i. In your browser enter "https://app.traamo.com/#/login".
ii. Click on Create Account button
iii. Fill in all the required details and check the "reCAPTCHA" checkbox.
(Tips: Note that all the required details must be filled up before clicking on the "Sign Up" button.)
iv. After clicking on Sign Up, a verification email will be sent to the email address that you listed in the page.
v. Next, open the email and click on Confirm Email Address.
(Tips: Note that the user will not be able to log in to their account without verifying their email address.)
Step 2: Logging in
i. Fill up the Username section with your email and the Password section with your password & don't forget to check the reCAPTCHA checkbox before clicking Login.
(Tips: Note that the username is the Email Address registered)
Step 3: Topping up your credit
i. Upon logging in to the system the credit will appear as Insufficient Balance.
ii. You can click on the drop-down arrow and select Top Up Credit to top up your credit.
iv. This will prompt the Currency Selection to appear for first time users. In this example, MYR is selected.
v. After selecting MYR, RM5 will be given as a complimentary credit to you.
vi. For subsequent top ups, you can fill up the Top Up Credit form, check the checkbox to confirm the action and click Top Up.
Step 4: Creating an Agent
i. Select Agent from the side menu.
ii. Click on the +Agent button located at the top right of the screen.
iii. The Add Agent Into All Group form will appear. Fill in your agent details and click Add when you are done.
(Tips: Note that all the required fields must be filled before clicking "Add")
iv After clicking Done, your agent will receive an activation SMS with the Username & Pin.
v. Next, the agent can download the "Traamo Agent" mobile app from the Google Play Store or the Apple App Store.
vi. Upon downloading and launching the application, enter the given Username & Password and click Sign In.
vii. Below is the homepage that will appear after in the mobile app.
Step 5: Creating Task & Assigning Tasks To Agent
i. Upon signing up to Traamo, 30 tasks will be given as a complimentary token to you.
ii. Click on +New Task button located at the top right of the page. The box below will appear. For this example, you can click on Create Simple Task.
iii. Below is the form that will appear after.
iv. After selecting your Group, a Choose Agent button will appear, for you to choose which agent you would like to handle this task. Choose that, fill up the necessary details, and you are ready to create a task.
(Tips: Note that all required fields must be filled before clicking on "Create".)
Step 6: Viewing the Task In Traamo Agent App
i. After you create a task, the agent you assigned can view the task in the app now under the TASK IN HAND tab.
ii. If the agent clicks on that task, the below will appear. Click "Acknowledge?" to proceed.
iii. Your agent can click Start Task if he is ready to start the task at hand.
iii. If your agent has already picked up the package, he can click "Picked Up?".
iv. Task completed successfully.
